Description: This
document is intended for use by external vendors and/or onsite
maintenance staff that will be using
Landport to receive and handle work orders dispatched to them by the
building managers.
Where to log in:http://www.landport.net/r/sva/login.lpa (We
suggest adding this link
as a “favorite” in your browser, placing as an icon on your desktop,
and
including it in your safe sites.)
How to change your contact
info
1)
Log into your account and click the Your
Profile link
2) Click Change your contact information link
3) Update your name, address, phone, etc. and the press the
button
How to respond to a new
request for service
1) Log in to see new service requests in
the New requests for service table
2) ClickReview to see the details of a new request
3) Optional: Arrival (AR) / departure (DP) times, Comments, etc.
How to view new comments
and add comments to
an existing work order 1) Work orders with new comments have the
icon next to the incident number
2) To view new comments, click the incident number link in the first
column and scroll down to see the new comments highlighted in pink at
the
bottom of the incident log
3) To respond, scroll further down and type into the Comments text entry box
4) Press button
How to declare that a work
order is done
1) For a
work order in the Service in progress
table, click Declare
Done link
2) Enter and invoice line item (i.e., labor, parts, other) and press button
3) Enter Completion time and summary comments
4) Press button
Alternatively, if no invoice needs to be submitted, skip entering
invoice line items and type summary comments and press thebutton
icon