{"id":1196,"date":"2018-04-25T15:39:53","date_gmt":"2018-04-25T22:39:53","guid":{"rendered":"https:\/\/www.landport.net\/?p=1196"},"modified":"2018-05-21T20:16:31","modified_gmt":"2018-05-22T03:16:31","slug":"educe-tenant-attrition-with-reliable-work-order-management-software","status":"publish","type":"post","link":"https:\/\/www.landport.net\/educe-tenant-attrition-with-reliable-work-order-management-software\/","title":{"rendered":"Reduce Tenant Attrition with a Reliable Work Order Management Software"},"content":{"rendered":"

Frustrations, upset and uncertainty that apartment community residents can experience due to property maintenance management issues all too often lead to broken leases. This serious outcome can mean serious, sometimes even financially devastating losses of revenues for many multi-family real estate investors. And, the situation frequently ends in replacement of property management services firms.<\/p>\n

Using appropriate property maintenance and work order management software<\/span><\/a> to coordinate tasks can alleviate tenants’ concerns and reduce complaints about response times and services.<\/strong><\/h2>\n

Below is information to help clarify important differences between traditional manually organized maintenance programs and today’s state-of-the-art digital property and facilities maintenance management systems, also known as computerized maintenance management systems (CMMS<\/span>).<\/p>\n

Challenges for Property and Facilities Managers<\/strong><\/h3>\n

Common difficulties with which busy property and facilities managers struggle daily can, by extension, become residents’ problems as well. These include, but are certainly not limited to:<\/p>\n

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  1. Poorly Structured Maintenance Workflows<\/em> \u2014 Employees or contractors lack complete and accurate information to get work done, or do not have deadlines that prevent procrastination and ultimately rushing to complete work for upset residents.<\/li>\n
  2. Worker Distractions<\/em> \u2014 Maintenance workers or on-site office admins become distracted by other tasks or interruptions, and consequently delay giving attention to higher-priority tasks.<\/li>\n
  3. Incomplete Work<\/em> \u2014 For a variety of (sometimes unavoidable) reasons, maintenance and office support staff or outside contractors often don’t finish the work they start, without additional prompting by management.<\/li>\n
  4. Incorrect Judgement<\/span> by Workers<\/em> \u2014 Employees sometimes do not correctly recognize that they have reached a point at which a task or project is not progressing well. They fail to stop work, ask for necessary help, and meanwhile move on to a more productive use of time on other projects.<\/li>\n
  5. Disorganized Employees<\/em> \u2014 Employees may feel over-burdened and over-whelmed due to a chaotic system of maintenance task management that is incomprehensible to them. They are left unclear on priorities and time management requirements for specific tasks.<\/li>\n<\/ol>\n

    \"Landport<\/h3>\n

    Tenant Complaints and Maintenance-Related Tenant Turn-Over<\/strong><\/h3>\n

    The extent of the problem of insufficient maintenance management for residents and property managers may shock the uninitiated. As just one example, the Better Business Bureau\u00ae of Minnesota and North Dakota reported the agency’s total complaints for 2017 placing the property management industry as the 4th highest in consumer complaints and inquiries, following only auto dealers (new), newspapers, and auto dealers (used). And, property management ranked 14th<\/span> highest in total complaints received nationwide by the BBB in 2016 (exceeded by telephone companies, auto dealers, collection agencies, insurance companies and others).<\/p>\n

    Experienced property managers are all too familiar with the kinds of common maintenance-related complaints by tenants that can escalate to lease-breaking and costly premature turn-over, including the following, among others:<\/p>\n