CHALLENGE
The Great Mall in Milpitas, CA is approximately 1.3 million sq ft GLA on 100 acres. With average annual customer visits equal to Disneyland’s, an efficient system for maintenance work order assignments, tracking, and management is a must. However, the mall issued work orders by printing and assigning tasks, resulting in lost work orders and lengthy maintenance lead time. Communication was breaking down between management and staff and frustration was high.
SOLUTION
Landport’s automated Work Order Management System reduces lost paper orders and with sophisticated tracking tools, provides a measurable means for tracking work orders from open to close.
RESULTS
After implementing the Landport system, communication between the assignee and the maintenance staff drastically improved because mall management was able to assign work orders and track them from open to close. Paper wasn’t lost and productivity and accountability increased exponentially--along with the happiness of the staff .
Your work order system helps the mall’s operations greatly by allowing for a means to track work orders from open to close. There are hundreds of reasons I think I could say why I like it.
| Organization | Great Mall of Milpitas, CA, a Simon Property |
| Industry | Commercial retail shopping center |
| Results | More effective business operations through organized management of work orders and preventative maintenance |
